Frequently Asked Questions
Have questions? You’re in the right place.
Here are answers to the questions we hear most.
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April's Top 3 Questions from Customers
Did you receive my payment?
For the fastest service, you can confirm payments anytime by logging into your online account here.
When will I get my first application?
Services are scheduled based on routing and seasonal timing. We do not follow other companies' routes. Your service, and timing may vary slightly due to weather, but you can expect your service to take place pretty close to the same dates as previous years.
I received an estimate, how do I get started as soon as possible?
Your estimate is also our service agreement. Please sign in the lower left corner where it says Customer Signature. Then mail the white original to PO Box 361, Marcy, NY 13403 or you can place it in our drop box located at 9772 River Road, Marcy.
Our Services
What services do you offer?
We provide professional lawn care treatments including fertilization, weed control, and other lawn health applications. We do not offer mowing, rolling, cleanups, or lawn repairs—please contact your mowing service or landscaper for those services.
What is included in the Lawn Care Program?
Our Lawn Care Program includes scheduled applications throughout the season designed to promote healthy growth and control weeds. Each visit includes a dry, slow-release fertilizer, plus:
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Round 1 will also have crabgrass control.
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Rounds 2-4 will all have broad-leaf weed control.
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Round 5 will be fertilizer to help give the grass plant some extra nutrients over the winter.
What is Deep Root Feeding?
Deep Root Feeding is a treatment for trees and shrubs that delivers nutrients directly into the root zone to promote strong, healthy growth.
Getting Started & Scheduling
How do I get an estimate?
You can request an estimate through our website, by calling or emailing the office. Please choose one method to avoid duplicate requests.
When do applications start?
Applications begin in the spring as allowed by NYS DEC on April 1st depending on weather conditions.
What do I do with the lawn stakes left behind after a service?
You can remove the stakes 24 hours after service. Oneida County does not accept lawn stakes in regular curbside recycle bins, so you can put them in your trash. They can only be recycled through the Oneida-Herkimer Solid Waste Authority's bulky rigid plastics drop-off program. If you live outside of Oneida County, please check with your closest recycling facility to see if they are accepted.
Paying for Your Service
Can I prepay for the whole season?
Yes, you can pay in advance for the season.
Do I have to prepay in order to get service?
No. Prepaying is optional and is not required to receive service.
When is payment due if I pay per visit?
Payment is due upon receipt of your invoice after each service.
Do you offer autopay?
Yes, autopay is available for customers who choose to pay by visit.
Will I still get invoices if I prepay or use autopay?
Yes. You will receive an invoice after each service for your records. If you are prepaid or on autopay, it will show a zero balance (“Remit None”).
How do I verify you received my payment?
For the fastest service, you can view your payment status in your online account by logging in here.
Your Service & Account
Do I need to sign a service agreement?
Yes. A signed service agreement is required by NYS DEC regulations before we can begin your services.
What does “Continuous Service” or “Automatic Renewal” mean?
Your service automatically continues from year to year. We return each spring unless you notify us (by phone or in writing) that you wish to cancel.
How do I cancel my service?
You may cancel at any time by phone or written notice. Any services completed prior to CareFree receiving proper notice of your wish to cancel will need to be paid.
Online Account Help
How do I access my account online?
Once your account is set up, you can request online access by emailing our office. From there, you can view your history, make payments, and manage your account.
I’m getting an error when trying to register, what should I do?
When registering for the first time, enter your house number only (do not include the street name). If you continue to have trouble, contact the office for assistance.
Lawn Care Tips
How long should kids and pets stay off the lawn after treatment?
We recommend staying off the lawn for 24 hours.
I have brown spots—what should I do?
Brown spots can be caused by a variety of factors including weather, insects, or disease. Contact us so we can evaluate and recommend next steps.
I have moles—can you help?
Moles are not directly treated through standard lawn applications.
Mowing tips
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Wait 24 hours after a treatment to mow
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Keep your height no shorter than 3 1/2 inches (higher during hot periods and drought)
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Avoid cutting more than one-third of the grass height at a time
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Keep your mower blade sharp
Watering tips
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Water deeply and less frequently
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Early morning is the best time to water
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Aim for about 1–1.5 inches of water per week (including rainfall)
Still have questions?
If you did not find what you were looking for or you are looking to get started with the service - we are happy to help.
For the fastest answers, current customers can log into their online account 24/7 to view services, billing, and payments.
If you still need assistance (or are looking to get started) please reach out using one method only to avoid duplicate requests:
📧 Email: office@carefree-lawn.com
📞 Call: 315-732-5296
To help us direct your request, please include your name, full address, and cell number. With 8 Lawn Technicians serving 3 counties, knowing this information will ensure your message is given to the technician for your area. Technicians return calls when they come off the road at the end of their day (typically between 2:30–3:30 PM, Monday–Friday).